Cancellation Policy

Instructions about cancellation

*** INSTRUCTIONS ABOUT CANCELLATION OF THE DELIVERY OF GOODS ***

Consumers have fourteen days in which to withdraw from the contract.

You have the right to withdraw from this contract within fourteen days without having to give a reason.

The withdrawal period is fourteen days from the day on which you or one of your named third parties, who is not the carrier, took possession of the last item.

In order to exercise your right to withdraw, you must inform us (eibmarkt.com GmbH, Kemmlerstrasse 1, 08527 Plauen, Federal Republic of Germany, info@eibabo.com, Telephone: +49 (0) 3741 14898-0, Fax: +49 (0) 3741 14898129) of your decision to withdraw from this contract by means of an unequivocal communication to that effect (e.g. a letter sent in the post, fax, or e-mail). You can use the attached sample withdrawal form to do this, but this is not a mandatory requirement. 

Print version of sample withdrawal form

In order for the withdrawal period to be honoured, it is sufficient if you send notification of your decision to exercise your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we are required to refund to you all the payments that we have received from you, including shipping costs (with the exception of additional costs that have arisen as a result of you selecting a type of shipping other than the cheapest standard shipping option that we offer), immediately and no later than fourteen days from the day on which we receive your notification of your decision to withdraw from this contract. For this refund, we use the same payment method that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged fees as a result of this refund. We may refuse the refund until we have received the items back from you or until you have provided evidence that you have sent the items back, whichever is the earliest.

You must send back or return the items to us immediately and by no later than fourteen days from the day that you informed us of your decision to withdraw from this contract. The period is deemed to have been honoured as long as you dispatch the items to us before the fourteen-day period expires. You bear the direct costs of returning the items. In the case of items that, due to their nature, cannot be returned by post as normal, these costs amount to EUR 39. You only have to pay for any loss in the value of the goods, if this loss in value is due to handling that is not necessary to examine the nature, characteristics and functioning of the goods. 

The right to withdraw does not apply to the following contracts:

Contracts for the shipping of items which are not prefabricated and which require an individual selection or stipulation by the consumer in order to be manufactured, or items that are clearly tailored to the consumer’s personal requirements.

Contracts for the shipping of goods that could spoil quickly or would quickly exceed their expiry date.

Contracts for the shipping of sealed goods that, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.

Contracts for the shipping of goods, if these goods have been mixed with other goods after delivery and cannot be separated due to the nature of them.

Contracts for the shipping of alcoholic beverages, the price of which was agreed when the contract was concluded, but which could be shipped 30 days after the conclusion of the contract at the earliest and whose current value depends on market fluctuations on which the contractor has no influence.

Contracts for the shipping of audio and video recordings or computer software in sealed packaging if the seal has been removed after delivery.

Contracts for the shipping of newspapers, journals or magazines, with the exception of subscription contracts.

Contracts for the shipping of goods whose price depends on financial market fluctuations on which the contractor has no influence and that can arise within the withdrawal period.

*** END OF INSTRUCTIONS ABOUT CANCELLATION OF THE DELIVERY OF GOODS ***

 

 

*** INSTRUCTIONS ABOUT THE CANCELLATION OF THE DELIVERY OF SERVICES *** 

You have the right to withdraw from this contract within fourteen days without having to give a reason.

The withdrawal period is fourteen days from the day that the contract was concluded.

In order to exercise your right to withdraw, you must inform us (eibmarkt.com GmbH, Kemmlerstrasse 1, 08527 Plauen, Federal Republic of Germany, info@eibabo.com, Telephone: +49 (0) 3741 14898-0, Fax: +49 (0) 3741 14898129) of your decision to withdraw from this contract by means of an unequivocal communication to that effect (e.g. a letter sent in the post, fax, or e-mail). You can use the attached sample withdrawal form to do this, but this is not a mandatory requirement.

Print version of sample withdrawal form

In order for the withdrawal period to be honoured, it is sufficient if you send notification of your decision to exercise your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we are required to refund to you all the payments that we have received from you, including shipping costs (with the exception of additional costs that have arisen as a result of you selecting a type of shipping other than the cheapest standard shipping option that we offer), immediately and no later than fourteen days from the day on which we receive your notification of your decision to withdraw from this contract. For this refund, we use the same payment method that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged fees as a result of this refund.

If you have requested for our services to begin during the withdrawal period, you must pay us a reasonable amount to cover the services already provided up to the point at which you informed us of your decision to exercise your right to withdraw from this contract; this amount is a proportion of the full extent of the services provided for under the terms of the contract. 

***END OF INSTRUCTIONS ABOUT THE CANCELLATION OF THE DELIVERY OF SERVICES***

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